Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: £140
Standard mode - 2 months: £90
Assessment mode
Assignments or Quiz
Tutor support available
International Students can apply
Students from over 90 countries
Flexible study
Study anytime, from anywhere
Overview
Enhance your customer service skills with our Professional Certificate in Active Listening Skills for Customer Service. Learn the art of active listening, empathy, and communication techniques to build strong relationships with customers. Gain insights on handling difficult situations, resolving conflicts, and improving customer satisfaction. Stay ahead in the digital landscape by mastering essential skills to excel in customer service roles. This course equips you with practical strategies and tools to effectively engage with customers and provide exceptional service. Elevate your career prospects and stand out in the competitive market with our comprehensive program tailored for customer service professionals.
Enhance your customer service skills with our Professional Certificate in Active Listening. Learn to truly understand and empathize with customers, leading to improved satisfaction and loyalty. Our comprehensive program covers techniques to effectively listen, clarify, and respond to customer needs. Gain practical experience through role-playing exercises and real-world scenarios. Develop the ability to de-escalate conflicts and build rapport with customers. Stand out in the competitive job market with this valuable certification. Elevate your career in customer service with the essential skill of active listening. Enroll now to become a trusted and successful customer service professional.
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Entry requirements
The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.Course structure
• Introduction to Active Listening• Benefits of Active Listening
• Barriers to Active Listening
• Techniques for Active Listening
• Empathy in Customer Service
• Nonverbal Communication
• Handling Difficult Customers
• Building Rapport with Customers
• Conflict Resolution
• Practicing Active Listening Skills
The Professional Certificate in Active Listening Skills for Customer Service is a comprehensive course designed to equip individuals with the essential skills needed to excel in customer service roles.
Key learning outcomes of this course include mastering active listening techniques, enhancing communication skills, building rapport with customers, and resolving conflicts effectively.
This course is highly relevant to a wide range of industries, including retail, hospitality, call centers, and healthcare, where strong customer service skills are essential for success.
One of the unique features of this course is its focus on practical exercises and real-life scenarios, allowing participants to apply their learning in a hands-on manner.
Upon completion of the Professional Certificate in Active Listening Skills for Customer Service, participants will be equipped with the tools and knowledge needed to provide exceptional customer service and drive customer satisfaction.
Key learning outcomes of this course include mastering active listening techniques, enhancing communication skills, building rapport with customers, and resolving conflicts effectively.
This course is highly relevant to a wide range of industries, including retail, hospitality, call centers, and healthcare, where strong customer service skills are essential for success.
One of the unique features of this course is its focus on practical exercises and real-life scenarios, allowing participants to apply their learning in a hands-on manner.
Upon completion of the Professional Certificate in Active Listening Skills for Customer Service, participants will be equipped with the tools and knowledge needed to provide exceptional customer service and drive customer satisfaction.
Active listening is a crucial skill in customer service as it allows service representatives to truly understand and address customer needs and concerns. The Professional Certificate in Active Listening Skills for Customer Service is required to equip professionals with the necessary tools to effectively communicate with customers, build rapport, and provide exceptional service.
According to a study by the UK Customer Satisfaction Index, 70% of customers say that the key to a positive customer service experience is a representative who actively listens to their needs. With the demand for excellent customer service on the rise, companies are increasingly seeking employees with strong active listening skills.
| Industry Demand | Projected Growth |
|---|---|
| Customer Service | 15% |
Career path
| Career Roles | Key Responsibilities |
|---|---|
| Customer Service Representative | Listen actively to customer inquiries and provide appropriate solutions |
| Call Center Agent | Engage in active listening during customer calls to address concerns effectively |
| Sales Associate | Use active listening skills to understand customer needs and recommend products |
| Client Success Manager | Listen attentively to client feedback and work towards resolving issues |
| Technical Support Specialist | Practice active listening to troubleshoot technical problems and provide solutions |