Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: £140
Standard mode - 2 months: £90
Assessment mode
Assignments or Quiz
Tutor support available
International Students can apply
Students from over 90 countries
Flexible study
Study anytime, from anywhere
Overview
Enhance your customer service skills with our Professional Certificate in Active Listening Techniques for Phone Customer Service. Learn how to effectively listen and empathize with customers over the phone, improving satisfaction and loyalty. Key topics include active listening strategies, handling difficult customers, and building rapport. Gain actionable insights to navigate the digital landscape and excel in a competitive market. Empower yourself with practical techniques to communicate effectively, resolve issues efficiently, and leave a lasting positive impression. Elevate your customer service game and stand out as a valuable asset in any organization. Enroll now and take your career to the next level!
Enhance your customer service skills with our Professional Certificate in Active Listening Techniques for Phone Customer Service program. Learn how to effectively listen, understand customer needs, and provide exceptional service over the phone. Our comprehensive course covers active listening strategies, empathy building, conflict resolution, and communication techniques. Gain practical experience through role-playing exercises and real-world scenarios. Stand out in the competitive customer service industry with this valuable certification. Elevate your career prospects and improve customer satisfaction rates. Enroll now to master the art of active listening and excel in phone customer service.
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Entry requirements
The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.Course structure
• Introduction to Active Listening Techniques• Importance of Active Listening in Phone Customer Service
• Building Rapport with Customers
• Asking Effective Questions
• Paraphrasing and Summarizing
• Handling Difficult Customers
• Empathy and Understanding Customer Emotions
• Nonverbal Communication Skills
• Conflict Resolution Techniques
• Practicing Active Listening in Real-life Scenarios
Are you looking to enhance your phone customer service skills and become a master of active listening techniques? Look no further than our Professional Certificate in Active Listening Techniques for Phone Customer Service course.
Learning Outcomes:
- Develop a deep understanding of the importance of active listening in phone customer service interactions.
- Master the art of empathetic listening and effectively responding to customer needs and concerns.
- Acquire practical skills to build rapport, diffuse tense situations, and provide exceptional customer service over the phone.
Industry Relevance:
This course is designed for professionals working in customer service roles that require frequent phone interactions with customers. Whether you work in a call center, help desk, or customer support team, mastering active listening techniques is essential for providing top-notch service and building strong customer relationships. Unique Features:
- Interactive online modules that allow you to learn at your own pace and convenience.
- Real-life case studies and scenarios to practice and apply active listening techniques in a simulated customer service environment.
- Expert instructors with years of experience in customer service and communication skills training.
Enroll in our Professional Certificate in Active Listening Techniques for Phone Customer Service course today and take your customer service skills to the next level!
- Develop a deep understanding of the importance of active listening in phone customer service interactions.
- Master the art of empathetic listening and effectively responding to customer needs and concerns.
- Acquire practical skills to build rapport, diffuse tense situations, and provide exceptional customer service over the phone.
Industry Relevance:
This course is designed for professionals working in customer service roles that require frequent phone interactions with customers. Whether you work in a call center, help desk, or customer support team, mastering active listening techniques is essential for providing top-notch service and building strong customer relationships. Unique Features:
- Interactive online modules that allow you to learn at your own pace and convenience.
- Real-life case studies and scenarios to practice and apply active listening techniques in a simulated customer service environment.
- Expert instructors with years of experience in customer service and communication skills training.
Enroll in our Professional Certificate in Active Listening Techniques for Phone Customer Service course today and take your customer service skills to the next level!
Professional Certificate in Active Listening Techniques for Phone Customer Service is essential as it equips customer service representatives with the necessary skills to effectively listen to customers, understand their needs, and provide appropriate solutions. Active listening can improve customer satisfaction, increase loyalty, and enhance the overall customer experience.
According to a recent survey by the UK Customer Satisfaction Index, 85% of customers are more likely to continue doing business with a company that provides excellent customer service. This highlights the growing demand for skilled customer service professionals who can actively listen and address customer concerns effectively.
| Statistic | Demand |
|---|---|
| 85% of customers prefer companies with excellent customer service | High |
Career path
| Career Roles | Key Responsibilities |
|---|---|
| Customer Service Representative | Handle customer inquiries and provide solutions over the phone |
| Call Center Agent | Assist customers with product information and troubleshooting |
| Phone Support Specialist | Listen actively to customer concerns and offer appropriate assistance |
| Customer Care Associate | Maintain a positive and professional attitude during customer interactions |
| Technical Support Representative | Troubleshoot technical issues and provide guidance to customers |