Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: £140
Standard mode - 2 months: £90
Assessment mode
Assignments or Quiz
Tutor support available
International Students can apply
Students from over 90 countries
Flexible study
Study anytime, from anywhere
Overview
Empower yourself with the Certified Professional in IT Service Desk Service Desk Employee Training course. Dive into key topics such as customer service best practices, technical troubleshooting, and ITIL framework essentials. Gain actionable insights to excel in the ever-evolving digital landscape. Learn how to effectively communicate with end-users, resolve technical issues promptly, and enhance overall service desk performance. Equip yourself with the skills and knowledge needed to succeed in the IT service desk industry. Enroll now and take the first step towards becoming a certified professional in IT service desk operations.
Are you looking to become a Certified Professional in IT Service Desk Service Desk Employee Training? Look no further! Our comprehensive program offers in-depth training on IT service desk best practices, customer service skills, technical troubleshooting, and more. Gain the knowledge and skills needed to excel in a fast-paced IT support environment. Our expert instructors will guide you through hands-on exercises and real-world scenarios to ensure you are fully prepared for success. Join us and take the first step towards a rewarding career in IT service desk management. Enroll now and become a certified IT service desk professional!
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Entry requirements
The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.Course structure
• Introduction to IT Service Desk• Customer Service Skills
• Communication Skills
• Incident Management
• Problem Management
• Change Management
• Service Level Management
• ITIL Framework
• IT Service Desk Tools
• IT Service Desk Best Practices
The Certified Professional in IT Service Desk Service Desk Employee Training course is designed to equip individuals with the necessary skills and knowledge to excel in the field of IT service desk management.
Upon completion of this course, participants will gain a deep understanding of IT service desk best practices, customer service techniques, incident management, problem resolution, and ITIL framework.
This training program is highly relevant in today's technology-driven world, where IT service desk professionals play a crucial role in ensuring the smooth operation of organizations' IT systems.
One of the unique features of this course is its focus on practical, hands-on learning, allowing participants to apply their knowledge in real-world scenarios.
By enrolling in the Certified Professional in IT Service Desk Service Desk Employee Training course, individuals can enhance their career prospects and become valuable assets to any organization in need of IT service desk expertise.
Overall, this course provides a comprehensive and in-depth education in IT service desk management, making it a must-have for anyone looking to succeed in this dynamic and fast-paced industry.
Upon completion of this course, participants will gain a deep understanding of IT service desk best practices, customer service techniques, incident management, problem resolution, and ITIL framework.
This training program is highly relevant in today's technology-driven world, where IT service desk professionals play a crucial role in ensuring the smooth operation of organizations' IT systems.
One of the unique features of this course is its focus on practical, hands-on learning, allowing participants to apply their knowledge in real-world scenarios.
By enrolling in the Certified Professional in IT Service Desk Service Desk Employee Training course, individuals can enhance their career prospects and become valuable assets to any organization in need of IT service desk expertise.
Overall, this course provides a comprehensive and in-depth education in IT service desk management, making it a must-have for anyone looking to succeed in this dynamic and fast-paced industry.
Certified Professional in IT Service Desk Employee Training is essential to equip service desk employees with the necessary skills and knowledge to effectively handle IT service requests and incidents. This training ensures that employees are proficient in troubleshooting technical issues, providing excellent customer service, and maintaining high levels of productivity in a fast-paced IT environment.
According to a recent study by the UK Commission for Employment and Skills, there is a growing demand for IT service desk professionals in the UK. The study projects a 10% increase in job opportunities for IT service desk employees over the next five years, highlighting the importance of having certified professionals in this field.
| Industry | Projected Growth |
|---|---|
| IT Service Desk | 10% |
Career path
| Career Roles | Key Responsibilities |
|---|---|
| Service Desk Analyst | Provide technical support to end users |
| IT Support Specialist | Troubleshoot and resolve IT issues |
| Help Desk Technician | Assist users with software and hardware problems |
| Technical Support Engineer | Provide remote support for IT systems |