Communication is a crucial aspect of healthcare, impacting patient outcomes, satisfaction, and overall quality of care. The Professional Certificate in Communication Models in Healthcare is essential for healthcare professionals to enhance their communication skills and effectively interact with patients, colleagues, and other stakeholders.
According to a survey conducted by the NHS, poor communication is a leading cause of patient dissatisfaction and complaints in the UK healthcare system. In fact, 70% of patient complaints are related to communication issues, highlighting the urgent need for healthcare professionals to improve their communication skills.
Statistic |
Percentage |
Patient complaints related to communication issues |
70% |
Healthcare professionals who feel they need further training in communication |
85% |
Impact of effective communication on patient outcomes |
30% |
By completing the Professional Certificate in Communication Models in Healthcare, healthcare professionals can improve patient satisfaction, reduce complaints, and ultimately enhance the overall quality of care provided in the UK healthcare system.