In the healthcare industry, effective communication skills are crucial for providing high-quality customer service to patients and their families. The 'Professional Certificate in Communication Skills for Healthcare Customer Service' is designed to equip healthcare professionals with the necessary skills to communicate effectively, empathetically, and professionally in various healthcare settings.
Industry demand statistics highlight the importance of this certificate in the UK healthcare sector:
Statistic |
Value |
Percentage of patients who value good communication |
94% |
Number of complaints related to poor communication |
over 20,000 annually |
Percentage of healthcare professionals who feel they need further communication training |
60% |
By completing this certificate, healthcare professionals can enhance their communication skills, build trust with patients, improve patient satisfaction levels, and ultimately contribute to better healthcare outcomes. The demand for professionals with strong communication skills in the healthcare industry makes this certificate a valuable asset for career advancement and success.