Assessment mode Assignments or Quiz
Tutor support available
International Students can apply Students from over 90 countries
Flexible study Study anytime, from anywhere

Overview

Empower yourself with the Certified Professional in Sales Customer Relationship Management course, designed to equip you with the essential skills to thrive in the digital sales landscape. Explore key topics such as customer retention strategies, CRM tools, and effective communication techniques. Gain actionable insights to build and maintain strong customer relationships, ultimately driving sales success. Stay ahead of the competition by mastering the art of customer relationship management and leveraging technology to enhance your sales performance. Enroll now and take your sales career to new heights with this comprehensive and practical course.

Unlock your potential as a Certified Professional in Sales Customer Relationship Management with our comprehensive program. Gain the skills and knowledge needed to excel in building and maintaining strong customer relationships, increasing sales, and driving business growth. Our expert-led courses cover key topics such as CRM strategies, customer engagement techniques, and sales best practices. With our industry-recognized certification, you'll stand out in the competitive sales landscape and open doors to new career opportunities. Join us today and take the first step towards becoming a successful sales professional with a focus on customer relationship management.

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Entry requirements

The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.

Course structure

• Introduction to Customer Relationship Management
• Understanding Customer Needs
• Building Customer Loyalty
• Effective Communication Skills
• Sales Techniques
• Managing Customer Relationships
• Customer Retention Strategies
• Handling Customer Complaints
• CRM Software Applications
• Measuring Customer Satisfaction

Duration

The programme is available in two duration modes:

Fast track - 1 month

Standard mode - 2 months

Course fee

The fee for the programme is as follows:

Fast track - 1 month: £140

Standard mode - 2 months: £90

The Certified Professional in Sales Customer Relationship Management course is designed to equip individuals with the necessary skills and knowledge to excel in the field of sales and customer relationship management.
Upon completion of this course, participants will gain a deep understanding of customer relationship management strategies, sales techniques, and effective communication skills. They will also learn how to build and maintain strong relationships with customers, ultimately leading to increased sales and customer loyalty.
This course is highly relevant in today's competitive business environment, where companies are constantly seeking ways to improve customer satisfaction and drive sales. Professionals who are certified in sales customer relationship management are in high demand across various industries, including retail, e-commerce, and B2B sales.
One of the unique features of this course is its focus on practical, real-world applications. Participants will have the opportunity to work on case studies, role-playing exercises, and simulations that mimic actual sales and customer relationship scenarios. This hands-on approach allows participants to apply their knowledge in a realistic setting and gain valuable experience that can be directly applied in their professional careers.
Overall, the Certified Professional in Sales Customer Relationship Management course is a comprehensive and practical program that equips individuals with the skills and knowledge needed to succeed in the dynamic field of sales and customer relationship management.

Certified Professional in Sales Customer Relationship Management (CPS CRM) is essential in today's competitive business landscape to equip sales professionals with the necessary skills to build and maintain strong relationships with customers. This certification demonstrates expertise in managing customer interactions effectively, understanding customer needs, and implementing strategies to enhance customer satisfaction and loyalty. According to a report by the UK Commission for Employment and Skills, the demand for sales professionals with CRM skills is expected to increase by 15% over the next five years. Employers are seeking candidates who can demonstrate proficiency in CRM software, data analysis, and customer communication to drive sales growth and improve customer retention rates. In a survey conducted by the Chartered Institute of Marketing, 78% of businesses reported that CRM skills are crucial for sales professionals to succeed in today's market. Investing in CPS CRM certification can significantly enhance career prospects and open up opportunities for advancement in the sales industry.

Career path

Career Roles Key Responsibilities
Sales Manager Developing sales strategies and managing a team of sales representatives.
Account Executive Building and maintaining relationships with key clients and driving sales growth.
Customer Success Manager Ensuring customer satisfaction and retention through proactive account management.
Business Development Representative Generating leads and qualifying prospects to drive new business opportunities.
Sales Operations Analyst Analyzing sales data and trends to optimize sales processes and performance.