The Professional Certificate in Tourism Customer Relationship Management is essential in the UK tourism industry due to the increasing demand for personalized and exceptional customer service. According to the Office for National Statistics, the tourism industry in the UK contributed £146 billion to the economy in 2019, with a total of 1.7 million jobs supported by the sector.
Statistic |
Value |
Total international tourist arrivals in the UK in 2019 |
39.9 million |
Percentage of tourists who value personalized service |
85% |
Projected growth in tourism jobs by 2025 |
9% |
With nearly 40 million international tourist arrivals in the UK and a high percentage of tourists valuing personalized service, it is crucial for professionals in the tourism industry to have the skills and knowledge to effectively manage customer relationships. The projected growth in tourism jobs also highlights the need for qualified individuals who can provide exceptional customer service to meet the demands of the industry.