The Professional Certificate in Tourism Customer Service is essential in the UK tourism industry due to the high demand for skilled professionals who can provide exceptional customer service. According to the Office for National Statistics, the tourism industry in the UK contributed £146 billion to the economy in 2019, with over 2.9 million people employed in the sector.
To highlight the importance of customer service in the tourism industry, consider the following statistics:
Statistic |
Value |
Percentage of tourists who value customer service |
85% |
Impact of customer service on repeat business |
70% |
Percentage of tourists who are likely to recommend a business with excellent customer service |
92% |
These statistics demonstrate the significant impact of customer service on the success of businesses in the tourism industry. By obtaining a Professional Certificate in Tourism Customer Service, individuals can enhance their skills and knowledge to meet the growing demand for exceptional customer service in the UK tourism sector.