The Professional Certificate in Tourism Customer Service Excellence is essential in the UK tourism industry due to the high demand for exceptional customer service skills. According to the Office for National Statistics, the tourism industry in the UK contributed £146 billion to the economy in 2019, with over 2.9 million people employed in the sector. With such a significant contribution to the economy, providing excellent customer service is crucial for attracting and retaining tourists.
The following statistics highlight the importance of customer service excellence in the tourism industry:
Statistic |
Value |
Percentage of tourists who value good customer service |
85% |
Percentage of tourists who are likely to recommend a destination with excellent customer service |
92% |
Percentage of tourists who are willing to pay more for a better customer experience |
70% |
By obtaining the Professional Certificate in Tourism Customer Service Excellence, individuals can enhance their skills and knowledge to meet the growing demands of the industry and provide exceptional service to tourists, ultimately contributing to the success of the UK tourism sector.