In the UK, the tourism industry is a significant contributor to the economy, generating billions of pounds in revenue each year. With the increasing competition in the industry, businesses are constantly looking for ways to enhance their service offerings to attract and retain customers. Service blueprinting is a valuable tool that helps businesses map out the customer journey and identify areas for improvement in their service delivery.
The demand for professionals with expertise in service blueprinting within the tourism industry is on the rise. According to the Office for National Statistics, the tourism industry in the UK employed over 3.1 million people in 2019, and this number is expected to grow in the coming years. Businesses are increasingly recognizing the importance of providing exceptional customer experiences to stay competitive in the market.
A Professional Certificate in Tourism Industry Service Blueprinting equips individuals with the skills and knowledge needed to create effective service blueprints that can help businesses streamline their operations, improve customer satisfaction, and ultimately drive revenue growth. By completing this certification, professionals can position themselves as valuable assets to employers in the tourism industry and enhance their career prospects.
Employment in UK Tourism Industry (2019) |
3.1 million |
Projected Industry Growth |
Steady increase |
Revenue Generated by UK Tourism Industry |
Billions of GBP |