Assessment mode Assignments or Quiz
Tutor support available
International Students can apply Students from over 90 countries
Flexible study Study anytime, from anywhere

Overview

Enhance your sales game with our Certified Professional in Telephone Communication Skills for Sales course. Learn essential techniques for effective phone communication, including active listening, objection handling, and closing strategies. Gain insights on building rapport, overcoming common challenges, and adapting to the digital landscape. Master the art of persuasive communication to drive sales and build lasting relationships with customers. Equip yourself with practical skills and strategies to excel in sales calls and boost your success in the competitive market. Elevate your sales performance and become a certified expert in telephone communication skills with this comprehensive course.

Enhance your sales success with our Certified Professional in Telephone Communication Skills for Sales program. Develop essential skills in effective communication, active listening, and persuasive techniques to close deals over the phone. Our comprehensive curriculum covers objection handling, building rapport, and creating compelling sales pitches. Gain confidence in handling customer inquiries, negotiating prices, and overcoming common sales challenges. Our expert instructors provide personalized feedback and guidance to help you excel in the competitive sales industry. Elevate your career prospects and boost your earning potential with this specialized certification. Enroll now to become a master in telephone sales communication!

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Entry requirements

The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.

Course structure

• Telephone Etiquette
• Active Listening
• Building Rapport
• Handling Objections
• Closing Techniques
• Follow-up Strategies
• Product Knowledge
• Time Management
• Conflict Resolution
• Customer Relationship Management

Duration

The programme is available in two duration modes:

Fast track - 1 month

Standard mode - 2 months

Course fee

The fee for the programme is as follows:

Fast track - 1 month: £140

Standard mode - 2 months: £90

The Certified Professional in Telephone Communication Skills for Sales course is designed to equip individuals with the necessary skills and knowledge to excel in sales through effective telephone communication.

Key learning outcomes of this course include mastering the art of building rapport over the phone, handling objections confidently, and closing sales successfully. Participants will also learn how to effectively communicate product benefits, overcome common sales challenges, and build long-lasting relationships with customers.

This course is highly relevant to professionals working in sales, telemarketing, customer service, and business development roles. In today's competitive business environment, having strong telephone communication skills is essential for driving sales and achieving targets.

One of the unique features of this course is its focus on practical exercises and real-life case studies. Participants will have the opportunity to apply their learning in simulated sales scenarios, allowing them to hone their skills in a safe and supportive environment. Additionally, the course is taught by industry experts with years of experience in sales and communication, ensuring that participants receive valuable insights and guidance throughout the program.

Overall, the Certified Professional in Telephone Communication Skills for Sales course is a comprehensive and practical training program that will empower individuals to succeed in sales through effective telephone communication.

Certified Professional in Telephone Communication Skills for Sales is essential in today's competitive business environment to ensure effective communication with customers over the phone. This certification equips sales professionals with the necessary skills to build rapport, handle objections, and close sales successfully through telephone conversations. According to a study by the UK Sales Institute, there is a growing demand for sales professionals with strong telephone communication skills. The research shows that companies are increasingly looking for individuals who can effectively engage customers over the phone and drive sales revenue. In fact, job postings for sales roles requiring telephone communication skills have increased by 15% in the past year. Investing in a Certified Professional in Telephone Communication Skills for Sales certification can significantly enhance career prospects and open up new opportunities in the sales industry. Don't miss out on this valuable certification that can set you apart from the competition and boost your earning potential.

Career path

Career Roles Key Responsibilities
Sales Representative Conducting outbound calls to potential customers and closing sales deals.
Customer Service Specialist Handling incoming calls from customers, resolving issues, and providing product information.
Telemarketer Making cold calls to generate leads and promote products or services.
Account Executive Managing client accounts, upselling products, and maintaining customer relationships.
Inside Sales Representative Engaging with leads through phone calls, qualifying prospects, and scheduling appointments for the sales team.