In the UK, the tourism industry is a significant contributor to the economy, with a total contribution of £213 billion in 2019. With the increasing number of tourists visiting the UK each year, there is a growing demand for professionals who can provide exceptional customer service in the tourism sector.
A Professional Certificate in Language Teaching for Customer Service in Tourism is essential for individuals working in this industry to effectively communicate with international visitors and provide a high level of service. According to a survey conducted by VisitBritain, 76% of international tourists believe that being able to communicate in their language significantly enhances their overall experience.
The following statistics highlight the importance of language teaching for customer service in tourism:
Statistic |
Percentage |
International tourists who prefer to communicate in their language |
85% |
Employers in the tourism industry seeking language skills |
92% |
Increased customer satisfaction with multilingual staff |
94% |
By obtaining a Professional Certificate in Language Teaching for Customer Service in Tourism, individuals can enhance their skills and meet the growing demand for multilingual professionals in the tourism industry, ultimately contributing to the overall success of the sector.