The Professional Certificate in Total Quality Management in Tourism is essential in the UK tourism industry due to the increasing demand for high-quality services and experiences. According to the Office for National Statistics, the tourism industry in the UK contributed £146 billion to the economy in 2019, with a total of 1.7 million jobs supported by the sector.
To meet the growing expectations of tourists and maintain a competitive edge, businesses in the tourism industry need to prioritize quality management practices. A study by VisitBritain found that 76% of tourists consider quality of service as a key factor in their decision-making process when choosing a destination.
By obtaining a Professional Certificate in Total Quality Management in Tourism, professionals can enhance their skills and knowledge in implementing quality management systems, improving customer satisfaction, and ensuring continuous improvement in their services. This certification will not only benefit individuals in their career growth but also contribute to the overall success and sustainability of the UK tourism industry.
Statistic |
Value |
Total contribution of tourism industry to UK economy |
£146 billion |
Total jobs supported by UK tourism sector |
1.7 million |
Percentage of tourists considering quality of service |
76% |