Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: £140
Standard mode - 2 months: £90
Assessment mode
Assignments or Quiz
Tutor support available
International Students can apply
Students from over 90 countries
Flexible study
Study anytime, from anywhere
Overview
Enhance your communication skills with our Certified Professional in Telephone Etiquette for Public Relations course. Learn the art of effective phone conversations, handling difficult situations, and building rapport with clients. Gain actionable insights on proper phone etiquette, active listening, and tone modulation to excel in the digital age. Stay ahead in the ever-evolving landscape of public relations with practical strategies and real-world scenarios. Elevate your professional image and make a lasting impression with our comprehensive training program. Enroll now to master the essential skills needed to succeed in the competitive world of PR.
Enhance your communication skills and elevate your professional image with our Certified Professional in Telephone Etiquette for Public Relations program. Learn the art of effective phone communication, handling difficult callers, and projecting a positive image for your organization. Our comprehensive course covers proper phone etiquette, active listening techniques, and strategies for building rapport over the phone. Gain the confidence and skills needed to excel in any PR role that involves telephone communication. Join us and become a certified expert in telephone etiquette, setting yourself apart in the competitive world of public relations.
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Entry requirements
The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.Course structure
• Introduction to Telephone Etiquette• Importance of Telephone Etiquette
• Effective Communication Skills
• Handling Difficult Calls
• Telephone Etiquette in Different Situations
• Building Rapport Over the Phone
• Telephone Etiquette for Customer Service
• Telephone Etiquette for Sales Calls
• Telephone Etiquette for Handling Complaints
• Telephone Etiquette for Conference Calls
Are you looking to enhance your communication skills and make a lasting impression in the field of Public Relations? Look no further than the Certified Professional in Telephone Etiquette for Public Relations course.
This course is designed to equip individuals with the necessary skills and knowledge to excel in telephone communication within the realm of Public Relations. Participants will learn how to effectively handle phone calls, project a professional image, and build strong relationships with clients and stakeholders.
Upon completion of the course, participants will be able to demonstrate proficiency in telephone etiquette, handle difficult phone conversations with ease, and effectively convey messages to enhance the organization's reputation.
The Certified Professional in Telephone Etiquette for Public Relations course is highly relevant in today's fast-paced business environment where effective communication is key to success. Professionals in the field of Public Relations can greatly benefit from this course as it equips them with the tools to effectively manage phone interactions and uphold the organization's image.
One of the unique features of this course is its focus on practical skills development. Participants will engage in hands-on activities, role-playing exercises, and real-life case studies to enhance their learning experience and ensure they are well-prepared to apply their knowledge in real-world scenarios.
Enroll in the Certified Professional in Telephone Etiquette for Public Relations course today and take your communication skills to the next level. Master the art of telephone etiquette and make a lasting impression in the field of Public Relations.
This course is designed to equip individuals with the necessary skills and knowledge to excel in telephone communication within the realm of Public Relations. Participants will learn how to effectively handle phone calls, project a professional image, and build strong relationships with clients and stakeholders.
Upon completion of the course, participants will be able to demonstrate proficiency in telephone etiquette, handle difficult phone conversations with ease, and effectively convey messages to enhance the organization's reputation.
The Certified Professional in Telephone Etiquette for Public Relations course is highly relevant in today's fast-paced business environment where effective communication is key to success. Professionals in the field of Public Relations can greatly benefit from this course as it equips them with the tools to effectively manage phone interactions and uphold the organization's image.
One of the unique features of this course is its focus on practical skills development. Participants will engage in hands-on activities, role-playing exercises, and real-life case studies to enhance their learning experience and ensure they are well-prepared to apply their knowledge in real-world scenarios.
Enroll in the Certified Professional in Telephone Etiquette for Public Relations course today and take your communication skills to the next level. Master the art of telephone etiquette and make a lasting impression in the field of Public Relations.
Certified Professional in Telephone Etiquette for Public Relations is essential in today's competitive business environment to ensure effective communication with clients and stakeholders over the phone. This certification equips professionals with the necessary skills to handle calls professionally, build rapport, and leave a positive impression, ultimately enhancing the organization's reputation and credibility.
| Industry Demand | Statistics |
|---|---|
| Public Relations | According to the Office for National Statistics, the PR industry in the UK is projected to grow by 9% over the next decade. |
Career path
| Career Roles | Key Responsibilities |
|---|---|
| Telephone Etiquette Specialist | Provide training on proper telephone etiquette for public relations professionals |
| Customer Service Representative | Handle customer inquiries and complaints over the phone with professionalism |
| Public Relations Coordinator | Manage media relations and communication strategies through phone interactions |
| Call Center Supervisor | Oversee a team of phone agents to ensure quality customer service and adherence to etiquette guidelines |
| Telecommunications Specialist | Maintain phone systems and troubleshoot technical issues for effective communication |