Assessment mode Assignments or Quiz
Tutor support available
International Students can apply Students from over 90 countries
Flexible study Study anytime, from anywhere

Overview

Embark on a transformative journey with our Level 2 Diploma in Customer Service. Dive into key topics such as understanding customer needs, effective communication, and resolving complaints. Gain actionable insights to excel in the digital age, where customer interactions are increasingly online. Equip yourself with the skills to navigate the ever-evolving landscape of customer service, from social media to chatbots. Empower yourself with practical knowledge and hands-on experience to deliver exceptional customer experiences. Elevate your career prospects and stand out in the competitive market with this comprehensive course. Enroll now and unlock your potential in the world of customer service.

Take your customer service skills to the next level with our Level 2 Diploma in Customer Service program. This comprehensive course will equip you with the knowledge and practical skills needed to excel in a customer-facing role. From effective communication to problem-solving, you will learn how to provide exceptional service and build strong relationships with customers. Our experienced instructors will guide you through real-world scenarios and case studies, ensuring you are prepared for any situation. Whether you are new to customer service or looking to advance your career, this diploma will set you apart in the competitive job market.

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Course structure

• Communicate using customer service language
• Follow the rules to deliver customer service
• Deal with customers face to face
• Deal with incoming telephone calls from customers
• Make telephone calls to customers
• Deal with customers in writing or using ICT
• Deliver customer service to difficult customers
• Develop customer relationships
• Support customer service improvements
• Support customers using self-service solutions

Duration

The programme is available in two duration modes:

6 months

9 months

Course fee

The fee for the programme is as follows:

6 months: GBP £1200

9 months: GBP £800

* The fee is payable in monthly, quarterly, half yearly instalments.

** You can avail 5% discount if you pay the full fee upfront in 1 instalment

This programme does not have any additional costs.

Payment plans

Fast-track: 6 months

● Payment option (a): GBP £400 x 3 monthly instalments
● Payment option (b): GBP £1140 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
   Total fee: GBP £1200

Standard mode: 9 months

● Payment option (c): GBP £160 x 5 monthly instalments
● Payment option (d): GBP £400 x 2 quarterly instalments
● Payment option (e): GBP £760 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
   Total fee: GBP £800

The Level 2 Diploma in Customer Service is a comprehensive course designed to equip individuals with the necessary skills and knowledge to excel in the field of customer service.

Key learning outcomes of this course include understanding the importance of customer service, developing effective communication skills, resolving customer complaints, and building positive relationships with customers.

This diploma is highly relevant to a wide range of industries, as customer service is a crucial aspect of any business. Whether you are working in retail, hospitality, or any other customer-facing role, the skills learned in this course will be invaluable.

One of the unique features of the Level 2 Diploma in Customer Service is its focus on practical, real-world applications. Students will have the opportunity to apply their knowledge in simulated customer service scenarios, allowing them to develop their skills in a hands-on environment.

Overall, this course provides a solid foundation for anyone looking to pursue a career in customer service, and the skills learned are transferable to a variety of industries. By completing the Level 2 Diploma in Customer Service, individuals will be well-equipped to provide exceptional service and build lasting relationships with customers.

The Level 2 Diploma in Customer Service is essential for individuals looking to excel in the customer service industry. This qualification equips learners with the necessary skills and knowledge to provide excellent customer service, handle complaints effectively, and build strong customer relationships. With the increasing demand for exceptional customer service across various sectors, employers are actively seeking candidates with a recognized qualification in this field. According to the Office for National Statistics, the customer service sector in the UK is projected to grow by 5% over the next decade. This growth is driven by the increasing focus on customer satisfaction and retention in businesses, highlighting the importance of skilled customer service professionals. By obtaining a Level 2 Diploma in Customer Service, individuals can enhance their employability and advance their careers in this thriving industry.
Industry Projected Growth
Customer Service 5%

Career path

Career Roles Key Responsibilities
Customer Service Assistant Assisting customers with inquiries and providing information
Customer Service Representative Handling customer complaints and resolving issues
Customer Service Advisor Offering product recommendations and upselling
Call Center Agent Answering incoming calls and providing assistance
Retail Sales Associate Assisting customers with purchases and processing transactions