Assessment mode Assignments or Quiz
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International Students can apply Students from over 90 countries
Flexible study Study anytime, from anywhere

Overview

Embark on a transformative journey with our Level 3 Diploma in Customer Service. Dive into key topics such as customer relationship management, communication strategies, and conflict resolution. Gain actionable insights to excel in the dynamic digital landscape, equipping you with the skills to navigate customer interactions with finesse. This course empowers learners to deliver exceptional service, build lasting relationships, and drive business success. Elevate your customer service prowess and stand out in today's competitive market. Enroll now to unlock your potential and become a customer service expert.

Embark on a transformative journey with our Level 3 Diploma in Customer Service program. Dive deep into the intricacies of customer relations, communication strategies, and problem-solving techniques. Gain practical skills to excel in various customer service roles and enhance customer satisfaction. Our comprehensive curriculum covers topics such as handling difficult customers, managing customer feedback, and implementing effective service delivery. With industry-relevant training and expert guidance, you'll be equipped to thrive in the dynamic world of customer service. Elevate your career prospects and unlock new opportunities with this prestigious qualification. Enroll now to take your customer service skills to the next level!

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Entry requirements

Age requirement
Applicants must be at least 16 years old.

Educational qualifications
GCSEs or equivalent or above.
Alternatively, a Level 2 qualification in any field.

Skills and attributes:
- Strong communication and interpersonal skills.
- A genuine interest in the field.
- Ability to work both independently and as part of a team.
- Commitment to maintaining confidentiality and professionalism.

Course structure

• Developing customer relationships
• Customer service performance
• Customer service delivery
• Customer service improvement
• Customer service culture
• Customer service legislation
• Customer service team leading
• Customer service innovation
• Customer service problem solving
• Customer service resource planning

Duration

The programme is available in two duration modes:

6 months

9 months

Course fee

The fee for the programme is as follows:

6 months: GBP £1200

9 months: GBP £800

* The fee is payable in monthly, quarterly, half yearly instalments.

** You can avail 5% discount if you pay the full fee upfront in 1 instalment

This programme does not have any additional costs.

Payment plans

Fast-track: 6 months

● Payment option (a): GBP £400 x 3 monthly instalments
● Payment option (b): GBP £1140 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
   Total fee: GBP £1200

Standard mode: 9 months

● Payment option (c): GBP £160 x 5 monthly instalments
● Payment option (d): GBP £400 x 2 quarterly instalments
● Payment option (e): GBP £760 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
   Total fee: GBP £800

The Level 3 Diploma in Customer Service is a comprehensive program designed to equip individuals with the necessary skills and knowledge to excel in the field of customer service.
Key learning outcomes of this course include understanding the importance of customer service in business, developing effective communication skills, resolving customer complaints and conflicts, and implementing strategies to enhance customer satisfaction.
This diploma is highly relevant to a wide range of industries, as exceptional customer service is essential for the success of any business.
One of the unique features of this course is its focus on practical application, allowing students to gain hands-on experience through case studies, role-playing exercises, and real-world scenarios.
Upon completion of the Level 3 Diploma in Customer Service, graduates will be well-equipped to pursue various roles in customer service, such as customer service manager, customer service representative, or customer experience specialist.
Overall, this course provides a solid foundation for individuals looking to build a successful career in the dynamic and fast-paced field of customer service.

Why Level 3 Diploma in Customer Service is Required

Obtaining a Level 3 Diploma in Customer Service is essential for individuals looking to excel in the field of customer service. This qualification equips candidates with the necessary skills and knowledge to effectively handle customer inquiries, complaints, and provide exceptional service. It also demonstrates a commitment to professional development and enhances career prospects in various industries.

Industry Demand Statistics
Customer Service According to the Office for National Statistics, the customer service sector is projected to grow by 5% over the next decade.

Career path

Career Roles Key Responsibilities
Customer Service Team Leader Supervising and motivating a team of customer service representatives
Customer Service Manager Developing and implementing customer service policies and procedures
Customer Service Coordinator Coordinating customer inquiries and resolving issues
Customer Service Advisor Assisting customers with product information and resolving complaints
Customer Service Representative Handling customer inquiries, processing orders, and providing support