Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: £140
Standard mode - 2 months: £90
Assessment mode
Assignments or Quiz
Tutor support available
International Students can apply
Students from over 90 countries
Flexible study
Study anytime, from anywhere
Overview
Enhance your customer service skills with our Professional Certificate in Telephone Etiquette for Customer Service course. Dive into key topics such as effective communication, problem-solving, and conflict resolution to excel in the dynamic digital landscape. Our practical approach includes real-world case studies and actionable insights to empower learners. Develop essential telephone etiquette skills to leave a lasting impression on customers and build strong relationships. Join us to master the art of professional communication and elevate your customer service game. Enroll now and take the first step towards becoming a customer service expert!
Enhance your customer service skills with our Professional Certificate in Telephone Etiquette program. Learn how to communicate effectively and professionally over the phone, leaving a positive impression on customers every time. Our comprehensive curriculum covers essential topics such as active listening, tone of voice, handling difficult customers, and resolving conflicts. Gain practical experience through role-playing exercises and real-life scenarios to build confidence in handling any situation. Whether you are new to customer service or looking to sharpen your skills, this program will equip you with the tools and techniques needed to excel in providing exceptional telephone etiquette. Elevate your career today!Get free information
Entry requirements
The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.Course structure
• Introduction to Telephone Etiquette• Importance of Customer Service
• Effective Communication Skills
• Handling Difficult Customers
• Telephone Etiquette Best Practices
• Building Rapport with Customers
• Managing Customer Expectations
• Problem-Solving Techniques
• Telephone Etiquette in Different Scenarios
• Role-Playing Exercises
Professional Certificate in Telephone Etiquette for Customer Service
Are you looking to enhance your customer service skills and make a lasting impression over the phone? The Professional Certificate in Telephone Etiquette for Customer Service is designed to equip you with the essential knowledge and skills to excel in handling customer inquiries and providing exceptional service over the phone.
Key Learning Outcomes:
● Develop effective communication skills for telephone interactions● Understand the importance of tone, language, and active listening
● Learn how to handle difficult customers and resolve conflicts professionally
● Master the art of building rapport and creating positive customer experiences
Industry Relevance:
This course is highly relevant for professionals working in customer service roles across various industries, including retail, hospitality, call centers, and more. In today's competitive business landscape, excellent telephone etiquette is crucial for maintaining customer satisfaction and loyalty.
Unique Features:
● Interactive online modules with real-life scenarios and case studies● Practical exercises to apply learning in a simulated customer service environment
● Personalized feedback and coaching from experienced industry professionals
● Flexible schedule to accommodate working professionals and busy schedules
Enroll in the Professional Certificate in Telephone Etiquette for Customer Service today and take your customer service skills to the next level!
In today's competitive business landscape, providing exceptional customer service is crucial for maintaining customer satisfaction and loyalty. The Professional Certificate in Telephone Etiquette for Customer Service is a valuable qualification that equips individuals with the necessary skills to handle customer inquiries and concerns effectively over the phone.
According to a recent survey conducted by the Institute of Customer Service, 76% of UK consumers say that customer service is a key factor in their choice of loyalty to a brand. Additionally, 58% of customers are likely to switch to a different company due to poor customer service experiences.
The following statistics highlight the importance of investing in training programs like the Professional Certificate in Telephone Etiquette for Customer Service:
By completing this certification, individuals can enhance their communication skills, build rapport with customers, and ultimately contribute to the success of their organization in a competitive market.
| Statistic | Percentage |
|---|---|
| Customers willing to pay more for better customer service | 86% |
| Customers who have stopped doing business with a company due to poor service | 52% |
| Customers who have recommended a company due to excellent service | 77% |
Career path
| Career Roles | Key Responsibilities |
|---|---|
| Customer Service Representative | Handle incoming calls, provide information to customers, resolve complaints |
| Call Center Agent | Answer calls, assist customers with inquiries, follow call scripts |
| Telecommunications Specialist | Manage phone systems, troubleshoot technical issues, provide support |
| Customer Support Specialist | Assist customers with product or service issues, escalate complex problems |
| Telephone Operator | Route incoming calls, provide directory assistance, handle emergency calls |