Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: £140
Standard mode - 2 months: £90
Enhance your customer service skills with our Professional Certificate in Telephone Etiquette in Customer Service course. Dive into key topics like effective communication, problem-solving, and conflict resolution in a practical, real-world setting. Learn from industry experts through engaging case studies and gain actionable insights to excel in the dynamic digital landscape. Empower yourself with the knowledge and skills needed to provide exceptional customer service over the phone. Join us and take the first step towards becoming a customer service expert with our Professional Certificate in Telephone Etiquette in Customer Service.
Enhance your customer service skills with our Professional Certificate in Telephone Etiquette program. Learn the art of effective communication over the phone, mastering techniques to handle inquiries, complaints, and provide exceptional service. Our comprehensive curriculum covers proper phone etiquette, active listening, conflict resolution, and building rapport with customers. Gain practical experience through role-playing exercises and real-world scenarios to boost your confidence and professionalism. Stand out in today's competitive job market with a certificate that showcases your expertise in delivering outstanding customer service over the phone. Elevate your career prospects and make a lasting impression with our Telephone Etiquette program.The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
The fee for the programme is as follows:
Fast track - 1 month: £140
Standard mode - 2 months: £90
Are you looking to enhance your customer service skills and make a lasting impression over the phone? The Professional Certificate in Telephone Etiquette in Customer Service is designed to equip you with the necessary knowledge and skills to excel in this crucial aspect of customer interaction.
This course is highly relevant for professionals working in customer service roles across various industries. Whether you are in retail, hospitality, healthcare, or any other customer-facing sector, mastering telephone etiquette is essential for delivering exceptional service and building strong customer relationships.
Enroll in the Professional Certificate in Telephone Etiquette in Customer Service today and take your customer service skills to the next level!
Statistic | Percentage |
---|---|
Customers who value good customer service | 96% |
Customers who expect a response within 24 hours | 72% |
Customers who have stopped doing business due to poor service | 68% |
Career Roles | Key Responsibilities |
---|---|
Customer Service Representative | Handle incoming calls, provide information, resolve customer inquiries, and maintain customer satisfaction. |
Call Center Agent | Answer incoming calls, make outbound calls, handle customer complaints, and escalate issues as needed. |
Telecommunications Specialist | Manage phone systems, troubleshoot technical issues, and ensure smooth communication channels. |
Customer Support Specialist | Assist customers with product or service-related questions, provide solutions, and follow up on inquiries. |
Telephone Operator | Route incoming calls to appropriate departments, provide basic information, and assist with call transfers. |
Client Relations Coordinator | Build and maintain relationships with clients, address their concerns, and ensure customer satisfaction. |