Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: £140
Standard mode - 2 months: £90
Enhance your communication skills with our Professional Certificate in Telephone Etiquette in Healthcare Customer Service. This comprehensive course delves into key topics essential for effective customer interactions in the healthcare industry. Through real-world case studies and practical insights, learners will gain valuable knowledge to navigate the dynamic digital landscape. From handling sensitive patient information to managing challenging situations, this course equips you with the tools to excel in telephone etiquette. Join us and empower yourself with the skills needed to provide exceptional customer service in healthcare.
Enhance your communication skills and elevate your customer service experience with our Professional Certificate in Telephone Etiquette in Healthcare Customer Service program. Learn the essential techniques and best practices for handling phone calls in a healthcare setting with professionalism and empathy. Our comprehensive curriculum covers topics such as active listening, tone of voice, confidentiality, and conflict resolution. Gain the confidence to effectively communicate with patients, colleagues, and other healthcare professionals over the phone. Whether you are a healthcare professional looking to improve your skills or someone entering the field, this program will equip you with the tools to excel in telephone etiquette in healthcare customer service.
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
The fee for the programme is as follows:
Fast track - 1 month: £140
Standard mode - 2 months: £90
Are you looking to enhance your communication skills in the healthcare industry? The Professional Certificate in Telephone Etiquette in Healthcare Customer Service is designed to equip you with the necessary knowledge and skills to excel in providing exceptional customer service over the phone.
This course is highly relevant for professionals working in healthcare settings such as hospitals, clinics, and medical offices. Effective communication over the phone is crucial in providing quality patient care and ensuring customer satisfaction. By mastering telephone etiquette, you can improve the overall patient experience and build strong relationships with clients and colleagues.
Enroll in the Professional Certificate in Telephone Etiquette in Healthcare Customer Service today and take your communication skills to the next level!
Statistic | Percentage |
---|---|
Patients rating overall experience based on phone interactions | 78% |
Complaints related to poor communication | 62% |
Career Roles | Key Responsibilities |
---|---|
Healthcare Customer Service Representative | Handle patient inquiries, schedule appointments, and provide information on healthcare services. |
Telephone Operator | Answer incoming calls, transfer calls to appropriate departments, and take messages accurately. |
Patient Care Coordinator | Coordinate patient care activities, follow up on appointments, and ensure patient satisfaction. |
Medical Receptionist | Greet patients, check them in for appointments, and update patient information in the system. |
Healthcare Call Center Agent | Handle a high volume of calls, provide assistance to callers, and escalate urgent matters to supervisors. |
Telehealth Support Specialist | Assist patients with setting up telehealth appointments, troubleshoot technical issues, and provide guidance on virtual consultations. |