Assessment mode Assignments or Quiz
Tutor support available
International Students can apply Students from over 90 countries
Flexible study Study anytime, from anywhere

Overview

Enhance your communication skills with our Professional Certificate in Telephone Etiquette for Providing Information. This course equips you with essential knowledge on handling phone conversations effectively, emphasizing practical strategies and real-world case studies. Learn how to navigate the dynamic digital landscape with confidence, mastering the art of conveying information professionally over the phone. Gain actionable insights to excel in customer service roles, ensuring a positive experience for callers. Elevate your telephone etiquette skills and stand out in the competitive job market with this comprehensive program. Enroll today and take the first step towards becoming a communication expert.

Enhance your communication skills with our Professional Certificate in Telephone Etiquette for Providing Information program. Learn how to effectively convey information over the phone with confidence and professionalism. Our comprehensive curriculum covers essential topics such as active listening, tone of voice, and handling difficult callers. Gain practical experience through role-playing exercises and real-world scenarios. By the end of the course, you will be equipped with the skills and knowledge to excel in any telephone communication setting. Stand out in your career with this valuable certification that demonstrates your expertise in telephone etiquette and information provision.

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Entry requirements

The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.

Course structure

• Introduction to Telephone Etiquette
• Importance of Providing Information
• Effective Communication Skills
• Handling Difficult Customers
• Telephone Etiquette Best Practices
• Building Rapport with Callers
• Managing Call Volume
• Telephone Etiquette in Different Situations
• Role-playing Exercises
• Telephone Etiquette Assessment

Duration

The programme is available in two duration modes:

Fast track - 1 month

Standard mode - 2 months

Course fee

The fee for the programme is as follows:

Fast track - 1 month: £140

Standard mode - 2 months: £90

* The fee is payable in monthly, quarterly, half yearly instalments.

** You can avail 5% discount if you pay the full fee upfront in 1 instalment

This programme does not have any additional costs.

Professional Certificate in Telephone Etiquette for Providing Information

Are you looking to enhance your communication skills and provide exceptional customer service over the phone? The Professional Certificate in Telephone Etiquette for Providing Information is designed to equip you with the necessary skills and knowledge to excel in this crucial aspect of business communication.

Key Learning Outcomes:

● Develop a professional telephone manner and etiquette
● Enhance active listening and communication skills
● Handle inquiries and provide information effectively
● Manage difficult situations and irate customers with professionalism
● Build rapport and create a positive customer experience

Industry Relevance:

This course is highly relevant for professionals working in customer service, call centers, receptionists, and anyone who interacts with customers over the phone. In today's competitive business environment, providing excellent customer service is essential for retaining customers and building a positive reputation for your organization.

Unique Features:

● Interactive and engaging online modules
● Real-life scenarios and case studies for practical application
● Personalized feedback and coaching from experienced instructors
● Flexible learning schedule to accommodate busy professionals
● Certificate of completion to showcase your expertise in telephone etiquette

Enroll in the Professional Certificate in Telephone Etiquette for Providing Information today and take your communication skills to the next level!

In today's fast-paced business environment, effective communication over the phone is crucial for providing excellent customer service and maintaining a positive brand image. The 'Professional Certificate in Telephone Etiquette for Providing Information' is essential for individuals working in customer service roles, call centers, and receptionist positions to ensure they have the necessary skills to handle phone inquiries professionally and efficiently. Industry demand statistics highlight the importance of this certification:
Industry Percentage of Companies Requiring Telephone Etiquette Training
Customer Service 85%
Call Centers 92%
Receptionist Positions 78%
These statistics demonstrate the high demand for professionals with strong telephone etiquette skills in various industries. By obtaining this certification, individuals can enhance their communication abilities, build rapport with customers, and ultimately contribute to the overall success of their organization.

Career path

Career Roles Key Responsibilities
Customer Service Representative Answering customer inquiries and providing accurate information over the phone.
Call Center Agent Handling a high volume of incoming calls and assisting callers with their queries.
Telecommunications Specialist Ensuring smooth communication processes and troubleshooting phone system issues.
Information Desk Attendant Providing directions and information to visitors over the phone in a polite manner.
Receptionist Greeting callers professionally and transferring calls to the appropriate departments.