Assessment mode Assignments or Quiz
Tutor support available
International Students can apply Students from over 90 countries
Flexible study Study anytime, from anywhere

Overview

Enhance your communication skills with our Professional Certificate in Telephone Etiquette for Providing Updates. This course delves into key topics essential for effective phone conversations, offering a practical approach with real-world case studies. Learn actionable insights to navigate the dynamic digital landscape confidently. Develop your ability to provide updates professionally and efficiently, ensuring clear and concise communication. Empower yourself with the skills needed to excel in telephone etiquette, making a lasting impression on callers. Join us and elevate your communication proficiency today!

Enhance your communication skills with our Professional Certificate in Telephone Etiquette for Providing Updates program. In this course, you will learn the art of delivering clear and concise updates over the phone with professionalism and confidence. Our expert instructors will guide you through proper phone etiquette, active listening techniques, and effective communication strategies to ensure your updates are well-received by clients and colleagues. By mastering the art of telephone communication, you will elevate your professional image and build stronger relationships in the workplace. Enroll today and take the first step towards becoming a confident and effective communicator in any business setting.
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Entry requirements

The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.

Course structure

• Unit 1: Importance of Telephone Etiquette
• Unit 2: Effective Communication Skills
• Unit 3: Handling Difficult Calls
• Unit 4: Providing Updates Professionally
• Unit 5: Active Listening Techniques
• Unit 6: Managing Caller Expectations
• Unit 7: Telephone Etiquette Best Practices
• Unit 8: Call Handling Procedures
• Unit 9: Telephone Etiquette in Different Scenarios
• Unit 10: Role-playing Exercises

Duration

The programme is available in two duration modes:

Fast track - 1 month

Standard mode - 2 months

Course fee

The fee for the programme is as follows:

Fast track - 1 month: £140

Standard mode - 2 months: £90

* The fee is payable in monthly, quarterly, half yearly instalments.

** You can avail 5% discount if you pay the full fee upfront in 1 instalment

This programme does not have any additional costs.

Professional Certificate in Telephone Etiquette for Providing Updates

Are you looking to enhance your communication skills and provide updates effectively over the phone? The Professional Certificate in Telephone Etiquette for Providing Updates is designed to equip you with the necessary skills and knowledge to excel in this aspect of your professional life.

Key Learning Outcomes:

● Mastering the art of effective communication over the phone
● Developing a professional and courteous telephone manner
● Providing updates clearly and concisely
● Handling difficult situations and irate callers with professionalism
● Building rapport and trust with callers

Industry Relevance:

This course is highly relevant for professionals in customer service, sales, and any role that involves regular phone communication. In today's fast-paced business environment, the ability to provide updates efficiently and professionally is crucial for maintaining good relationships with clients and colleagues.

Unique Features:

● Practical exercises and role-playing scenarios to simulate real-life phone conversations
● Personalized feedback and coaching from experienced instructors
● Tips and techniques for managing time effectively during phone calls
● Strategies for handling challenging situations and maintaining professionalism

By completing the Professional Certificate in Telephone Etiquette for Providing Updates, you will not only enhance your communication skills but also boost your confidence in handling phone conversations effectively. Enroll now and take your phone etiquette to the next level!

In today's fast-paced business environment, effective communication over the phone is crucial for maintaining professional relationships and providing timely updates. The 'Professional Certificate in Telephone Etiquette for Providing Updates' is designed to equip individuals with the necessary skills to handle phone conversations with confidence and professionalism. Industry demand statistics highlight the importance of this certification:
Industry Demand for Telephone Etiquette
Customer Service £2.5 billion
Sales £1.8 billion
Business Development £1.2 billion
With the increasing reliance on virtual communication, professionals who can effectively convey information and updates over the phone are in high demand. By obtaining this certification, individuals can enhance their communication skills and stand out in the competitive job market.

Career path

Career Roles Key Responsibilities
Customer Service Representative Handle incoming calls, provide updates to customers, and ensure excellent telephone etiquette.
Call Center Agent Answer calls promptly, provide accurate information, and maintain professionalism during interactions.
Telecommunications Specialist Manage phone systems, troubleshoot technical issues, and assist users with updates.
Client Relations Coordinator Communicate with clients, update them on project progress, and address any concerns or inquiries.
Administrative Assistant Handle phone calls, transfer calls to appropriate personnel, and provide updates as needed.