Assessment mode Assignments or Quiz
Tutor support available
International Students can apply Students from over 90 countries
Flexible study Study anytime, from anywhere

Overview

Enhance your communication skills with our Professional Certificate in Telephone Etiquette for Setting Expectations. This course delves into key topics essential for effective phone conversations, providing a practical approach with real-world case studies. Learn actionable insights to navigate the dynamic digital landscape confidently. Empower yourself with the knowledge and skills to set clear expectations and create positive interactions over the phone. Join us to master the art of telephone etiquette and elevate your professional communication game. Enroll now to unlock your potential and stand out in today's competitive business environment.

Enhance your professional communication skills with our Professional Certificate in Telephone Etiquette for Setting Expectations program. In today's fast-paced business world, mastering the art of setting expectations over the phone is crucial for success. This comprehensive course covers essential topics such as effective communication strategies, active listening techniques, and professional phone etiquette. Learn how to confidently manage customer expectations, handle difficult conversations, and build rapport with clients. Our expert instructors will provide practical guidance and real-world scenarios to help you excel in any telephone interaction. Elevate your communication skills and boost your career prospects with this valuable certificate program.
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Entry requirements

The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.

Course structure

• Unit 1: Introduction to Telephone Etiquette • Unit 2: Importance of Setting Expectations • Unit 3: Effective Communication Skills • Unit 4: Handling Difficult Situations • Unit 5: Managing Customer Expectations • Unit 6: Telephone Etiquette in Different Scenarios • Unit 7: Building Rapport with Callers • Unit 8: Setting Clear Boundaries • Unit 9: Role-playing Exercises • Unit 10: Final Assessment and Certification

Duration

The programme is available in two duration modes:

Fast track - 1 month

Standard mode - 2 months

Course fee

The fee for the programme is as follows:

Fast track - 1 month: £140

Standard mode - 2 months: £90

* The fee is payable in monthly, quarterly, half yearly instalments.

** You can avail 5% discount if you pay the full fee upfront in 1 instalment

This programme does not have any additional costs.

Professional Certificate in Telephone Etiquette for Setting Expectations

Are you looking to enhance your communication skills and make a lasting impression over the phone? The Professional Certificate in Telephone Etiquette for Setting Expectations is designed to equip you with the necessary skills and knowledge to excel in telephone conversations and set clear expectations with callers.

Key Learning Outcomes:

● Develop a professional telephone etiquette that reflects positively on your organization
● Learn effective communication techniques to manage expectations and handle difficult callers
● Understand the importance of setting clear expectations and managing them throughout the conversation
● Enhance your active listening skills to better understand caller needs and provide appropriate solutions
● Gain confidence in handling various scenarios and maintaining professionalism in all interactions

Industry Relevance:

This course is highly relevant for professionals working in customer service, sales, reception, or any role that involves frequent telephone communication. In today's fast-paced business environment, the ability to set clear expectations over the phone is crucial for building trust and credibility with customers and clients. By mastering telephone etiquette and setting expectations effectively, you can improve customer satisfaction, increase sales, and enhance your professional reputation.

Unique Features:

● Interactive and engaging course content that simulates real-life telephone conversations
● Practical exercises and role-playing scenarios to apply learning in a realistic setting
● Personalized feedback and coaching to help you improve your telephone etiquette skills
● Access to industry experts and experienced professionals for insights and best practices
● Flexible online learning format that allows you to study at your own pace and convenience

Enroll in the Professional Certificate in Telephone Etiquette for Setting Expectations today and take your telephone communication skills to the next level!

In today's fast-paced business environment, effective communication over the phone is crucial for setting expectations and maintaining professional relationships. The Professional Certificate in Telephone Etiquette for Setting Expectations is designed to equip individuals with the necessary skills to handle phone conversations with confidence and professionalism. Industry demand statistics highlight the importance of this certification:
Industry Percentage of Companies Requiring Telephone Etiquette Training
Customer Service 85%
Sales 70%
Business Development 65%
Human Resources 60%
As seen from the statistics above, a significant percentage of companies across various industries in the UK require employees to undergo telephone etiquette training. This certification not only enhances an individual's communication skills but also increases their employability and career advancement opportunities. By completing the Professional Certificate in Telephone Etiquette for Setting Expectations, individuals can differentiate themselves in the competitive job market and contribute effectively to their organizations.

Career path

Career Roles Key Responsibilities
Customer Service Representative Handle incoming calls professionally and set clear expectations for customers.
Call Center Agent Ensure efficient communication with callers and manage their expectations effectively.
Telecommunications Specialist Provide guidance on telephone etiquette and setting expectations for internal and external communication.
Front Desk Receptionist Answer phone calls promptly and politely while setting accurate expectations for visitors.
Client Relations Manager Communicate clearly with clients over the phone and establish realistic expectations for services.