Assessment mode Assignments or Quiz
Tutor support available
International Students can apply Students from over 90 countries
Flexible study Study anytime, from anywhere

Overview

Enhance your small business's communication skills with our Professional Certificate in Telephone Etiquette for Small Businesses. This comprehensive course delves into key topics essential for effective phone interactions, providing practical strategies and real-world case studies to empower learners. From greeting callers to handling difficult conversations, participants will gain actionable insights to navigate the dynamic digital landscape with confidence. Elevate your customer service and professional image with our expert-led program, designed to equip you with the essential skills needed to succeed in today's competitive business environment. Enroll now and take your telephone etiquette to the next level!

Enhance your small business's professional image with our Professional Certificate in Telephone Etiquette program. Learn essential skills to effectively communicate with clients and customers over the phone, including proper greetings, active listening, and handling difficult conversations. Our comprehensive curriculum covers best practices for phone etiquette in various business scenarios, ensuring you make a positive impression every time. Gain confidence in your communication skills and build strong relationships with clients through our interactive online course. Elevate your business's reputation and customer satisfaction with the Professional Certificate in Telephone Etiquette for Small Businesses.

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Entry requirements

The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.

Course structure

• Unit 1: Importance of Telephone Etiquette
• Unit 2: Effective Communication Skills
• Unit 3: Handling Difficult Customers
• Unit 4: Telephone Etiquette for Sales Calls
• Unit 5: Managing Multiple Calls
• Unit 6: Voicemail Etiquette
• Unit 7: Telephone Etiquette for Remote Work
• Unit 8: Call Transfer and Hold Etiquette
• Unit 9: Telephone Etiquette for Small Business Owners
• Unit 10: Telephone Etiquette for Customer Service Teams

Duration

The programme is available in two duration modes:

Fast track - 1 month

Standard mode - 2 months

Course fee

The fee for the programme is as follows:

Fast track - 1 month: £140

Standard mode - 2 months: £90

* The fee is payable in monthly, quarterly, half yearly instalments.

** You can avail 5% discount if you pay the full fee upfront in 1 instalment

This programme does not have any additional costs.

Professional Certificate in Telephone Etiquette for Small Businesses

Are you looking to enhance your small business's professionalism and customer service skills? The Professional Certificate in Telephone Etiquette for Small Businesses is the perfect course for you. This comprehensive program is designed to equip small business owners and employees with the necessary skills to effectively communicate over the phone and leave a lasting positive impression on customers.

Key Learning Outcomes:

● Develop effective communication skills over the phone
● Understand the importance of telephone etiquette in small businesses
● Learn how to handle difficult customers and situations professionally
● Enhance customer service skills and build strong relationships with clients
● Improve overall business professionalism and credibility

Industry Relevance:

The Professional Certificate in Telephone Etiquette for Small Businesses is highly relevant in today's competitive business landscape. With the rise of remote work and virtual communication, having strong telephone etiquette skills is essential for small businesses to stand out and provide exceptional customer service. This course will give you the edge you need to succeed in the small business industry.

Unique Features:

● Interactive online modules that can be completed at your own pace
● Real-life case studies and scenarios to apply learning in practical situations
● Expert instructors with years of experience in customer service and communication
● Personalized feedback and guidance to help you improve your telephone etiquette skills

Don't miss this opportunity to take your small business to the next level with the Professional Certificate in Telephone Etiquette for Small Businesses. Enroll today and start building strong relationships with your customers over the phone!

In today's competitive business landscape, effective communication is crucial for small businesses to succeed. The Professional Certificate in Telephone Etiquette for Small Businesses is essential to ensure that employees have the necessary skills to communicate professionally and effectively over the phone. According to a survey conducted by the Institute of Customer Service, 79% of customers prefer to resolve their issues over the phone. Additionally, 75% of customers believe that it takes too long to reach a live agent on the phone. These statistics highlight the importance of having well-trained staff who can handle phone calls efficiently and professionally. Moreover, a study by BT Business found that 85% of customers are dissatisfied with their phone experience when dealing with small businesses. This dissatisfaction can lead to lost business opportunities and damage to the company's reputation. By obtaining the Professional Certificate in Telephone Etiquette for Small Businesses, employees can improve their communication skills, enhance customer satisfaction, and ultimately contribute to the success of the business.
Industry Demand Statistics Percentage
Customers preferring phone resolution 79%
Customers dissatisfied with phone experience 85%

Career path

Career Roles Key Responsibilities
Customer Service Representative Answering calls, resolving customer inquiries, and providing excellent service
Receptionist Greeting callers, transferring calls, and managing appointments
Office Administrator Handling incoming calls, scheduling meetings, and managing office communications
Small Business Owner Managing phone communications, handling customer complaints, and ensuring professionalism
Virtual Assistant Answering calls on behalf of clients, taking messages, and managing schedules